How can we help?
Search our help topics or browse the most common questions below.
Orders & Delivery
Track orders, delivery times, and shipping fees.
Returns & Refunds
Start a return and check your refund status.
Payments
Cards, USSD, and Pay on Delivery options.
Buyer Protection
Shop with confidence on every order.
My Account
Manage your profile, orders, and saved items.
Contact Us
Reach our support team 24/7.
Frequently asked questions
How do I track my order?+
Go to My Account → My Orders and select any order to see its live status and delivery estimate. Your most recent order also shows on the confirmation screen right after checkout.
How long does delivery take?+
Most orders arrive within 2–4 business days. Delivery times vary by location, and you'll see an estimate on your order details page.
Can I return an item?+
Yes. Eligible items can be returned within 7 days of delivery. Head to the Returns page to start a request from any of your orders.
What payment methods do you accept?+
We accept VISA, Mastercard, Verve, USSD bank transfers, and Pay on Delivery in supported areas.
How do I cancel an order?+
Orders can be cancelled before they're dispatched. Open the order from My Orders and use the cancel option, or contact support for help.
Is my payment information secure?+
Absolutely. Every transaction is protected by ShopLyft Buyer Protection and encrypted end to end.
Still need help?
Our support team is available 24/7 to assist you.